Needless to say, client servicing and delight have become an integral part of any service driven sector including the legal profession. However, what matters more is the commitment level over an above the normal! Law firms and professionals have been leaving no stone unturned in bringing in best of the cloud-based platforms, driven via AI, e-contracting tools, due diligence via remote mechanisms etc. But what caught our attention was this app developed by a reputed firm based out of Ahmedabad and when we deep dive further, it is no less than any top-notch firm with global standards.
Namrata Trivedi, Managing Partner, Raval & Trivedi Associates, has firmly believed in digitalization, and in her vision towards implementing technology into the firm’s working mechanisms has proved to be a boon for the firm. Namrata Trivedi is a third-generation successor who is spearheading the legacy of her father and grandfather after completing her Law and Masters in Pharmaceutical Technology from The Kings Collage, London, UK.
Namrata strongly believes in the importance of technology to be introduced in the world of law. Therefore, after the inception of Raval and Trivedi Associates as a full serviced law firm in 2015 she stepped up to developing a software that could be implemented in the firm to take client – attorney relationships to a different level altogether where all that would matter is utmost transparency and least possible operational coordination.
With almost a year and a half of research and involvement in the development she successfully created a web portal and application in 2019 that has now become one of the unique servicing propositions of the firm.
This innovation has helped Raval and Trivedi Associates sail through the tough times of the global pandemic COVID-19 as well. Their lawyers and team could work from home with ease as they could have access to all the case details, documents and team members through the web portal and application. It made it easier for the clients to get updates on their case, have access to documents and stay connected to their lawyers at all time.
The innovation aims at prioritizing the client’s security and confidentiality as well as providing a user-friendly interactive platform. A secured and private data server is used and personalization of the application helps the client gain 100 percent transparency by keeping them updated with all sorts of critical information irrespective of the time zone they are in.
Looking at the current reality of COVID-19 wherein the law fraternity is making all the efforts to keep the work going, the software innovated by Raval and Trivedi Associates has proved to be a boon for the firm and its clients. It has helped the firm stay connected to its clients and their own team remotely and conveniently.
Established in 2015, the firm has been taking ahead lawyering of more than 50 years of success stories at R.J. Raval Associates, a complete litigation firm. The amalgamation of the success stories and the expanded set of resources at Raval & Trivedi Associates strengthened the belief in enhancing skills and increasing capacity to accommodate global clientele from various nations like the US, UK, Japan, and Canada with plans to expand in Europe. They perceive artificial intelligence to be around the corner and therefore are motivated to innovate with time, making Technological Advancements to the fullest. With full-fledged in-house IT and R&D teams, the firm has its application as a digital expansion and leading the industry through cutting edge Legal Technology.
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